Most orders are received within 1-12 business days from the date payment has cleared, depending on availability. If we don’t have your item in stock, we will contact you to let you know. Lights Direct ships by Australia Post. When you checkout on our website, the shipping charge is automatically calculated based on your postcode. You can get a shipping quote at any time by going to your shopping cart and entering your postcode in the “Estimate Shipping” box.Lights Direct only delivers to Australian addresses.For questions about availability of your desired items, please contact us.
In order to complete an transaction, Lights Direct may need to collect personal information such as your name, address, contact details and payment details.We will only use these details to fulfill your requested order. This may include disclosing some of your details to third party companies to complete the transaction requested by you.
These may include, but are not limited to, Australia Post, product suppliers and couriers.Lights Direct does NOT sell or distribute any of your personal information.Lights Direct takes our customers privacy very seriously. If you have any enquiries about our privacy policy please don’t hesitate to contact us. Lights Direct uses Paypal for payments. We do not handle any credit card information. Paypal maintains the highest level of security.
Return Requests will ONLY be accepted via email, fax or post so that both parties have a written record.
You can login and view the status of your order by visiting the My Account link on our website.
Any product that has been used according to the intention and specifications stipulated by the manufacturer and has subsequently found to be defective will be replaced, repaired or refunded by Lights Direct, if returned within 7 (seven) calendar days of the original invoice date.
We do not accept returns for change of mind.
