Customer Service

Whether you’re building, renovating or decorating, lighting is a key element of interior design. At Lights Direct we specialise in high quality lighting, ceiling fans and accessories. We aim to offer a wide range at competitive pricing, with good old fashioned personalised customer service. We are dedicated to our customers, and we are constantly innovating to offer lower costs, faster shipping and better service.

Shipping & Delivery

Most orders are received within 1-12 business days from the date payment has cleared, depending on availability. If we don’t have your item in stock, we will contact you to let you know.Lights Direct ships by Australia Post. When you checkout on our website, the shipping charge is automatically calculated based on your postcode. You can get a shipping quote at any time by going to your shopping cart and entering your postcode in the “Estimate Shipping” box.Lights Direct only delivers to Australian addresses.For questions about availability of your desired items, please contact us.

Privacy & Security

In order to complete an transaction, Lights Direct may need to collect personal information such as your name, address, contact details and payment details.We will only use these details to fulfill your requested order. This may include disclosing some of your details to third party companies to complete the transaction requested by you. These may include, but are not limited to, Australia Post, product suppliers and couriers.Lights Direct does NOT sell or distribute any of your personal information.Lights Direct takes our customers privacy very seriously. If you have any enquiries about our privacy policy please don’t hesitate to contact us. Lights Direct uses Paypal for payments. We do not handle any credit card information. Paypal maintains the highest level of security.

Returns & Replacements

Return Requests will ONLY be accepted via email, fax or post so that both parties have a written record.

Return of Defective Items

Any product that has been used according to the intention and specifications stipulated by the manufacturer and has subsequently found to be defective will be replaced, repaired or refunded by Lights Direct, if returned within 7 (seven) calendar days of the original invoice date.

Return of “Change of mind” items

We do not accept returns for change of mind.

Viewing Orders

You can login and view the status of your order by visiting the My Account link on our website.

What can we do for you ?

Contact our friendly customer service team using the contact us link above, alternatively you can contact us from 8:30am-5:00pm Monday – Friday on 0400 949 515

The Lights Direct team is dedicated to ensure you receive a prompt response and helpful advice.

Lights Direct will only supply the best quality, reputable products to our customers. Quality assurance is very important to us, so we ensure our suppliers go through extensive quality control measures before any units are supplied. Lights Direct will always ensure that all products are Australian Standards Approved. All of our products are supplied with a minimum 12 month warranty, meaning you have the support required.

It is very important to us that our customers receive the best quality products and service. Should your item have a fault our customer service team are always ready to remedy the issue. All of our products are supplied with a minimum 12 month warranty which will ensure you are supported and well looked after.

For any warranty or fault related queries please contact our team at

We always do our best to ensure we have all products in stock, however in the case we have sold out we will promptly contact the customer to inform them of any transit delays.

Should we need to order any goods from our suppliers this may add up to 4-6 days transit time.